At DigitalUnnati.com, we offer digital marketing services that are intangible and non-returnable by nature. Since these services are not physical goods, they cannot be returned or exchanged once delivered or initiated.
Refund Eligibility & Conditions
Refunds are only applicable in the following limited cases:
- Duplicate Payment: If you were charged more than once for the same service by mistake.
- Non-Delivery of Service: If the promised service was not delivered due to a fault from our side.
- Cancellation Before Work Begins: If you cancel your service order within 24 hours of payment and work has not yet started, we may issue a refund after deducting applicable administrative charges.
- Technical Failure: If there is a technical error or failure from our side that prevents service delivery.
💡 Please note: We do not offer refunds for dissatisfaction once the service has been delivered or executed (e.g., digital marketing campaign launched, strategy shared, content created, etc.).
Cancellation Policy
You may request cancellation within 24 hours of payment, provided work has not begun.
- If cancelled within this window, a full or partial refund may be considered.
- After 24 hours or once the work starts, no cancellation or refund will be applicable.
How to Request a Refund or Raise a Dispute
To request a refund or raise a concern, you must email us at [email protected] within 7 business days of your service purchase.
Your email should include:
- Full name
- Contact details
- Order/service details
- Reason for refund
- Any supporting documents if applicable
Our team will respond within 5–7 business days to review your request.
Refund Process & Timeline
If your refund request is approved:
- The amount will be refunded to the original payment method (credit/debit card, bank transfer, UPI, etc.).
- Refunds are typically processed within 7–15 business days.
- The timeline depends on your bank or payment provider’s processing speed.
Disclaimer
We reserve the right to decline refund requests if:
- They violate our terms and conditions.
- They are based on false claims.
- They reflect abusive, fraudulent, or dishonest behavior.
Governing Law
This refund and return policy is governed by The Consumer Protection Act, 2019 and The Indian Contract Act, 1872.
DigitalUnnati.com fully complies with all applicable Indian laws.
For any questions or support, feel free to contact our team via email.
Thank you for choosing DigitalUnnati.com!
